Feeding a big family can be quite challenging, particularly when your refrigerator stops working. This was a recurring issue for Betsy Anderson and numerous other individuals who bought LG and Kenmore refrigerators equipped with supposedly cutting-edge linear compressors.
Anderson’s troubles began when her $2,800 Kenmore refrigerator broke down in late 2019 due to a faulty LG compressor. Despite her attempts to get it fixed under warranty, she encountered multiple issues. In a desperate move, she ended up buying another LG fridge, only to face the same problem four years later. Anderson’s experience is not an isolated one.
Consumers all over the country have expressed their dissatisfaction with LG’s linear compressors, which are praised for being energy-efficient and quiet. LG even offers a 10-year warranty and claims online that the compressors can last up to 20 years. However, attorney Azar Mouzari has filed a lawsuit challenging these assertions, alleging that LG’s linear compressors do not live up to their advertised lifespan.
Mouzari’s lawsuit, which includes 102 plaintiffs so far, accuses LG of deception, claiming that the company is fully aware of the high failure rates of the compressors but continues to promote them.
The legal case aims not only to extend warranties for up to 20 years but also to request refunds for impacted consumers. LG’s reaction involves invoking an arbitration clause discovered in the product packaging and guides, effectively preventing customers from taking legal action. This move has sparked discussions about the validity and equity of such clauses, with parallels drawn to past instances where similar strategies were utilized by different firms.
As the legal case advances, with a potential resolution on the horizon, numerous individuals are observing closely, anticipating a conclusion that can finally alleviate the intense frustration felt by many owners of LG and Kenmore refrigerators. The result could have wider repercussions for consumer protections, particularly concerning the enforceability of arbitration clauses and the responsibility of manufacturers for the durability and dependability of their products.
With a hearing for settlement approval set for March 2024, impacted consumers are urged to remain updated and engage in the claims process if the settlement is sanctioned. In the interim, this narrative acts as a cautionary account about the concealed expenses of state-of-the-art technology and the small print that can restrict consumer rights.
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