Flight cancellations can disrupt even the most carefully planned travel itineraries, leaving passengers stranded and scrambling for options, which can be incredibly frustrating.
In 2023, the number of flight cancellations in the U.S. fell to its lowest rate in a decade, but cancellations are still an inevitable part of air travel, and being prepared can make a significant difference. When your flight is canceled, you are entitled to a full cash refund for the cost of your airfare, according to federal law, regardless of the reason for the cancellation. Additionally, you may be eligible for extra amenities and services.
Here is a step-by-step guide to help you modify your travel plans and potentially claim compensation when faced with a flight cancellation, ensuring you know exactly what to do.
Step 1: Use the Airline’s App or Make an International Call
The moment you learn of the cancellation, pull up the airline’s app on your phone. Most airline apps facilitate free rebooking, provided you have your six-character reservation code. Simultaneously, line up to speak with an agent and call the airline. While this might be slower than using the app, it’s wise to try all avenues for assistance, including social media messaging, emailing, or WhatsApp, as suggested by Nick Ewen, director of content at The Points Guy.
Ewen also recommends calling the airline’s international numbers, which might be faster, though potentially more costly. Remember, depending on the reason for the cancellation, securing seats on another flight could significantly alter your travel plans.
Step 2: Secure Accommodation
If you’re stranded overnight, especially if you were booked on the last flight of the day, act quickly to book a hotel near the airport before they fill up, so you have a place to stay.
Step 3: Request a Refund
When a flight is canceled or ‘significantly delayed’—a term defined on a case-by-case basis—you are entitled to a full refund as required by the Department of Transportation. However, obtaining this refund can be a tedious process, with airlines often offering credits for future travel instead. These credits come with restrictions, so be cautious. If you’re denied a refund you believe you’re entitled to, file a complaint with the DOT.
Step 4: Consult the DOT Cancellation and Delay Dashboard
For detailed information on what each major airline offers in the event of a controllable cancellation, refer to the DOT’s Cancellation and Delay Dashboard.
What to Do If Your Flight Is Delayed
Unlike cancellations, airlines are not legally required to refund delayed flights unless deemed ‘significant’ by the DOT. However, you can take certain steps to mitigate the inconvenience.
- Research other flights on your airline or others and request to be rebooked without change fees.
- Inquire about compensation for extended delays, referring to the Commitments for Controllable Delays section on the DOT’s dashboard.
Avoiding Future Flight Cancellations and Delays
While it’s nearly impossible to completely avoid cancellations and delays, you can take steps to reduce your risk and make your travel experience smoother.
- Monitor your aircraft’s status using apps like FlightAware or FlightRadar24.
- Consider flying from alternate airports or opting for morning flights.
- Travel on off-peak days like Tuesday or Wednesday.
- Choose longer layovers to ensure enough time for connections.
- Use credit cards with travel protections, such as the Chase Sapphire Preferred or American Express Platinum Card.
- Purchase travel insurance for additional coverage.
- Work with a travel advisor for added support and leverage.
- Travel light with carry-on luggage to maintain flexibility and avoid lost items.
Understanding Airline Policies
Knowing that U.S. airlines are not required to offer compensation for delays beyond their control, such as severe weather or air traffic control issues, is crucial. However, for controllable issues like maintenance problems and staffing shortages, policies vary by airline. The DOT dashboard provides clarity on what each airline owes travelers for both cancellations and delays.
Navigating the aftermath of a flight cancellation or delay can be stressful, but armed with the right information and a proactive approach, you can secure refunds, rebook flights, and claim compensation where due. Always check the airline’s policies, use technology to your advantage, and consider working with a travel advisor to ease the process. Remember, while cancellations and delays are an inconvenience, they don’t have to derail your entire trip. With these tips, you’ll be better equipped to handle the unexpected and get back on track to your destination.
Related posts:
Flight Canceled? Here’s What Experts Say You Should Do
What you’re owed when your flight is canceled or delayed may be less than you think
How to get compensation for delayed or canceled flights
